ISO_IEC_30105-1_2016(E)-节选

使用方：信息产业部4所IS0/IEC30105-1:2016E)A process description shall meet the following requirements:a)a process shall be described in terms of its purpose and outcomes;b)the set of process outcomes shall be necessary and sufficient to achieve the purpose of the process;c)process descriptions shall not contain or imply aspects of the process quality characteristic beyond thebasic level of any relevant process measurement framework conformant with ISO/IEC 33003.Each process in the PRM has the following descriptive elements.a)Name:the name of a process is a short noun phrase that summarizes the scope of the process,identifying the principal concern of the process,and distinguishes it from other processes withinscope of the process reference model.b)Context:for each process,a brief overview describes the intended context of the application of theprocess.22219102c)Purpose:the purpose of the process is a high level and overall goal for performing the process.d)Outcomes:an outcome is an observable result of the successful achievement of the process-02219102purpose.Outcomes are measurable,tangible technical or business results that are achieved by aprocess.They are observable and assessable.-0901Figure 2 lists the processes from this document that are included in the process dimension of the的process assessment model for ITES-BPO.It includes all aspects of an ITES-BPO outsourced service,from developing an ITES-BPO solution through service delivery and to transitioning out.It includes theleadership,relationship management and enabling processes which support the outsourced businessacross its lifecycle.Strategic enablementRelationshipServiceSolutionTransition inTransition outdeliveryTactical enablementOperational enablementFigure 2-ITES-BPO lifecycle process categoriesThe ITES-BPO process categories are as follows.Strategic enablement processes:include strategic direction and review of the businessperformance against plan for the service provider organization and Innovation process to bring inbreakthrough changes.2ISO/IEC 2016-All rights reserved仅单用户授权，严禁复制和网络传播